With the re:spondelligent integration, businesses can view their guest reviews directly alongside their operational figures in sell & pick. The platform connects all the common review portals. This shows whether, for example, worse reviews overlap with service bottlenecks, too few staff hours or falling productivity.

What for?

• One overall picture of guest feedback and operating data instead of single, isolated numbers.

• Reviews from several platforms, especially TripAdvisor; Google stays connected separately.

• Key figures like average rating, number of reviews, guest sentiment, response rate and re:spondelligent Score.

• Early detection of quality problems: "Are the ratings falling because staffing gets tight at peak times?"

• Better conversations with business managers, because concrete causes can be discussed instead of gut feeling.

If you already use re:spondelligent and want to integrate the data into your sell & pick environment, contact your person in CSM. [email protected]